Terms & Conditions for Krazi Over Heelz
We Do offer Refunds, Returns and Exchanges on our Shoes and Clothing But (No Refunds) on sales and clearance items they are final sale. (No Refunds, No Exchanges, No Returns). All sales on Handbags, Accessories, Underwear, Bras, Swimwear, Home Decor and Sunglasses are FINAL (NO REFUND, NO EXCHANGE, NO RETURNS).
Shoes and Clothing:
If you need to exchange or Request a Refund on any Shoes or Clothing. You will be responsible for any Return Shipping and you must contact us within 48 hours with your request. We will cover your Replacement Shipping if you decide you want to exchange, receive a store credit or refund on any clothing or Shoes. Please allow up to 14 business days for your order to be received and processed. You have 7 Days After you Receive your Order to Return for a store credit, exchange or refund. You must contact us within 48 hours of receiving your order in order for your request to be excepted., on any Shoes and Clothing.
Special Occasion Dresses:
There are NO REFUNDS or EXCHANGES on any of our Special Occasion gowns. You may exchange for the same size in our Special Occasion dresses if there was a defect or wrong item sent on our end but again (NO REFUNDS or EXCHANGES).We ask our customers to please be sure of your size before ordering. You may request a size chart at anytime to help assure you are ordering your proper dress size.
Accessories, Home Decor and Things:
We DO NOT EXCEPT EXCHANGES, RETURNS OR OFFER REFUNDS on Handbags, Underwear, Bras, Sunglasses, Hats, Swimwear, Home Decor or any other kind of Accessory. Unless there is some mistake on our end. Then we will cover all cost. Meaning Returns and Exchanges without Restocking Fee. This only goes into effect once we review your order and it shows we sent you the wrong Size, Color or Item ONLY.
ALL RETURNS MUST BE RETURNED UNWORN, IN IT'S ORIGINAL CONDITION AND WITH ORIGINAL TAGS. If a item is returned and we suspect any wear, tear or alterations of any kind. You WILL NOT be able to get a store credit or excharge the item. When and if that happens the original ordered item will be mailed back to you just as we received it.
Please allow from 5-7 days on all free shipping orders. Some orders may ship out next day or within 3 days but again, Please allow up to 7 days at the max on all free shipping orders. (Please only call us if your order as exceided over 14 days max shipping policy) We have no control over orders and any express shipping cost. Once the postal service receives your order delivery time is base on weather conditions and more. We Do Not do international shipping.
Color- Due to lighting in pictures some colors may be off by a shade or two. If you are unhappy or unsatisfied you have 7 days after your order is received to request a store credit or exchange. Fitting and Sizing- Some shoes and or clothing may run bigger or smaller in size, so please know your body type and how it works with different styles and material. If you are unhappy or unsatisfied or feel that you received the wrong order please Email Us. Our goal is making and keeping you happy always. Your happiness is our happiness and we try to pride ourselves on our customers needs and wants. (After all customers are always right.)